Recovery Services
Recovery Services
Recovery Services
Driving results through powerful data analytics, compliance, and outstanding customer service
Unifund develops custom recovery solutions for major banks, financial institutions, and other creditors across the United States. We achieve the delicate balance of performance, compliance, and consumer satisfaction through our core values of integrity, transparency, and respect. Creditors rely on our combination of data science and outstanding customer experiences to maximize the value of distressed receivables.
Consumer Satisfaction
By focusing on the satisfaction of consumers, we experience stronger financial performance and reduced risk levels. At Unifund, we expect our officers, employees, and representatives to comply with the highest ethical standards and all applicable laws. Our team focuses on each consumer’s individual situation and works to find a solution that will fit each budget and lead to the resolution of the account. We keep the consumer experience at the center of all of our daily interactions.
We communicate using a compassionate approach and take the time to help each account holder understand the account. We know that consumers can fall behind or miss payments for many reasons, including financial hardship. Our team strives to meet the needs of each unique consumer while providing a positive consumer experience working with our team.
Optimized Performance
Using our proprietary analytics and scoring technology powered by our affiliate, Recovery Decision Science (RDS), Unifund provides services that include portfolio acquisitions and account servicing. For over three decades, we have provided the most accurate and up-to-date data that allows our partners to optimize their portfolios and achieve maximum results. Using our data, we are able to predict more accurately outcomes that provide unmatched returns for our clients.
Data Analytics
Our proprietary mix of data science tools enables our clients to prioritize accounts, saving valuable resources by diverting time and money from unproductive accounts and refocusing those efforts on accounts with the highest propensity to pay. Using the RDS PaymetrixTM suite, we turn raw data into actionable insights that allow for more accurate predictions and greater increase in return on investment. By leveraging our recovery services, our clients are able to reduce cost, refocus staff efforts, and improve bottom-line results.
